|
Conditions of Use |
|
|
 |
Please note for Next Day Delivery: - Orders must be placed before 2pm Monday - Friday to receive delivery the next working day. (i.e. An order placed at 1.30pm on Friday would be delivered the following Monday.)
Orders placed after 2pm Monday – Friday will be dispatched the following working day for delivery the next working day after that. (i.e. An order placed at 3.30pm on Friday would be delivered the following Tuesday.)
Orders placed on Saturdays or Sundays will be processed on Monday for delivery on Tuesday.
Orders placed on Bank Holidays would be processed the next working day to be delivered the next working day after that.
Next Day Delivery is NOT available on Sundays or Public Holidays. Saturday deliveries can be arranged but there would be an additional charge of £15 per delivery.
Most deliveries are dispatched using our couriers, DHL, however if a parcel is under 1k it will be dispatched via Royal Mail and sent either Recorded or Special Delivery. A signature is required at the time of delivery on all orders.
If there is nobody home to receive the goods a card will be left with a contact number, it is then down to the recipient to contact either DHL or the Royal Mail to arrange a convenient delivery day.
If delivery is not successful then all orders will be returned to Body Exchange. With all orders that have been dispatched by courier your card will then be refunded minus a charge of £14.00. This charge is the actual amount we are invoiced by DHL for the goods to be returned to us. With all orders that have been dispatched via Royal Mail your card will be refunded less the total cost of the postage.
Your first order must be delivered to the cardholders address, this is a security measure due to the increase of online card fraud. Once wehave delivered there once then we are able to deliver to any address you please, but you must arrange this before your goods have been dispatched, which is before 3.30pm on the day of dispatch.
We have a very high level of customer service and will do anything within our powers to ensure you receive your deliveries on time and to a convenient location.
In the unlikely event you wish to cancel your order once it has been dispatched your card would be refunded once we have received the goods back. For orders that have been dispatched by courier your card will be refunded minus a charge of £14 or for goods that have been dispatched with Royal Mail your card will be refunded less the total cost of postage.
How to order
Orders can be placed via our website, with secure shopping, or you can telephone 0845 644 3945 to place an order. For orders placed over the phone, we cannot guarantee next day delivery, they are usually delivered within 72 hours of placing them. Please ensure you have all your details to hand, delivery address, billing address and card details.
Delivery
All goods will be dispatched as swiftly as possible, and we aim to effect delivery the next working day where orders are received before 2.00pm. However, if an item is out of stock this may take a while longer, and we will notify you by e-mail if we are unable to dispatch any item within 14 days. We will also, of course, contact you as soon as possible in the event any item is unavailable.
Delivery Charges
UK delivery: FREE.
Northern Ireland, Abroad, Timed delivery's including Saturdays will be advised and charged as extra.
Delivery Address
We offer a professional delivery service. To achieve our greatest efficiency we require full and concise addressing details. It is most important for every order to contain the formal name of the recipient with title, plus the fullest, normal address details. THE MOST IMPORTANT DETAIL IS THE ADDRESS POSTCODE. We will also require a telephone number for the recipient.
We understand that by placing an order you are accepting the following terms and conditions.
Payment
We accept payment by Visa, Mastercard, Solo, Delta and Switch. United Kingdom cheques are acceptable but no order will be dispatched until the cheque has been cleared. All credit/debit card details given over the Internet to this site are encrypted. All personal details are securely protected in accordance with the Data Protection Act 1984.
Prices
All prices quoted on our pages are in pounds sterling (GBP) and include VAT at the current rate of 17.5%. Any orders dispatched to customers outside the EU will not be charged VAT (tax) and this will be automatically deducted before billing.
Returns / Damaged goods
In the unlikely events of goods being received, which appear obviously, damaged in transit. Especially where the packaging may be crushed. Please ask the recipient, either not to accept the parcel or to sign for it as "Damaged, unchecked" or "Damaged, unexamined". If this situation does occur. Please contact us immediately at info@bodyexchange.co.uk or telephone on: 0845 644 3945.
Secure Shopping
Our secure credit/debit card payment processing system is powered by Worldpay. They provide a secure connection from your internet browser to their payment server, this connection is also encrypted so that even if someone could intercept the data it would be useless to them in its encrypted state.
Once you complete a transaction your credit/debit card details are only ever stored on Worldpays' secure systems. This maintains the integrity of the transaction and ensures that access to your credit/debit card details is only actioned for the purpose of that particular transaction.
Complaints Procedure
It is most important that any problem that occurs with any order placed through this service is reported to us by e-mail info@bodyexchange.co.uk or telephone on 0845 644 3945, at the very earliest opportunity to allow us to respond as quickly as possible.
We will give every attention to any problems with your order and contact you by return, as soon as the relevant information is at hand.
It is very important to state that every customer services enquiry we receive concerning any delivery made will receive our fullest attention and be resolved with our mutual agreement.
Confidentiality and Privacy Statement
Body Exchange is committed to safeguarding the privacy of our users while providing the highest possible quality of service. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice. If you have any requests concerning your personal information or any queries with regard to these practices please contact Adam Williams, who is responsible for security on the site, on 0845 644 3945 or e-mail him at adam@bodyexchange.co.uk.
Information Collected
We collect the information you supply to us through enquiry and shopping basket checkout forms, and every time you e-mail us. We also collect information automatically about your visit to our site. The information obtained in this way, which includes browsing patterns, is only used in aggregate form, and as such cannot be used to identify you. Additional voluntary information, including demographic data, is collected via the ad hoc competitions, which require registration on a contact page. This aggregate information is used to:
build up marketing profiles
aid strategic development
audit usage of the site
Use of personal information
We process personal information collected via Body Exchange for the purposes of:
providing the best possible service
processing any orders you may have made
conducting market research surveys
running competitions
providing you with information about products and services we offer
If you do not wish to receive information about our products, services or special offers, please e-mail us at nothanks@bodyexchange.co.uk
Disclosures
We will not pass your information to any third parties, except as required for order processing. If you have any queries about our Privacy Statement you should contact us by ringing 0845 644 3945 or e-mail security@bodyexchange.co.uk
Body Exchange is committed to upholding the eight Data Protection Principles of good information handling practice.
Law Applicable
These conditions shall be governed and construed in accordance with the laws of England and all disputes arising in connection therewith shall be submitted to the jurisdiction of the courts of England and Wales.
|
|
|
|
|
|
|
